privacy policy

Last updated: September 3, 2025

Dynamic Simulation (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, participate in our training, or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, organization, job title, and billing information (when booking training or events).

  • Professional Details: Your role, department, or specialty when relevant to simulation training.

  • Session Data: Registration details, pre-course questionnaire responses, and feedback forms.

  • Website Data: Technical information such as your IP address, browser type, pages visited, and cookies to improve site performance.

2. How We Use Your Information

We use collected information to:

  • Provide and deliver our simulation and consulting services.

  • Communicate with you about bookings, events, and updates.

  • Customize training materials and pre-course content.

  • Improve our website, services, and user experience.

  • Process payments and manage invoices.

  • Share updates, newsletters, and marketing (if you have opted in).

3. Information Sharing

We do not sell or rent your personal information. We may share information only in these cases:

  • With trusted service providers who support our operations (e.g., scheduling tools, payment processors), bound by confidentiality.

  • When required by law or regulatory obligations.

  • With your consent, such as using testimonials or photos with written permission.

4. Data Storage & Security

  • All participant-specific materials (e.g., pre-course readings, assessments) are stored securely and may be password-protected.

  • We use reasonable administrative, technical, and physical safeguards to protect your information.

  • Data is retained only as long as necessary for service delivery, legal, or reporting requirements.

5. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and understand site traffic. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Withdraw consent for communications at any time.

  • Request deletion of your data, subject to legal and contractual requirements.

To exercise these rights, please contact us at shawn@dynamicsimulation.ca.

7. Third-Party Links

Our website may link to external resources. We are not responsible for the privacy practices of third-party websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the updated date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Dynamic Simulation
Email: shawn@dynamicsimulation.ca
Website: dynamicsimulation.ca